Policies

Security Policy

At Dawn’s Candy & Cake, our secure server encrypts all of your personal information, including name, address and credit card information. Our industry standard encryption ensures no one can access or use your personal information.

The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL) to encrypt your personal credit or debit card information, including the account number, while it is transmitted over the Internet between your computer and our website’s servers. SSL is the industry standard technology for secure online transactions. Encryption is a sophisticated method of “scrambling” data. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Other than our limited security guarantee, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Privacy Policy

We value the users of our web site (the “Website”) and their access to the services offered on it (the “Services”), and we know your privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it, and what we do with it. By using the Website you are accepting the practices described in this Privacy Policy.

IP address and cookies:

We also collect “non-personal” information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. “Non-personal” information cannot be easily used to personally identify you. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.

In addition, like almost all e-commerce web sites, we use “cookies.” Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don’t store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies.

We may collect and share non-personal information about the pages that you visit on the Website, but this information is not personally identifiable, and we may use selected third parties for marketing and analysis purposes.

We do not give, exchange, trade or sell your information to anyone.

We link to other sites:

This Website may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Children’s Privacy

The Services are intended for users ages 13 and older. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Prospective users between the ages of 13 and 17 can only use the Services under their parents’ or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we delete any of your personal information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at: info@dawnscandyandcake.com This email address is being protected from spam bots, you need Javascript enabled to view it for this.

Updating your personal information:

If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting our customer service department at info@dawnscandyandcake.com This email address is being protected from spam bots, you need Javascript enabled to view it .

Changes to our Privacy Policy:

If we change our Privacy Policy, we will post a new Privacy Policy on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it. If you ever have any questions regarding our privacy policy please contact us at info@dawnscandyandcake.com This email address is being protected from spam bots, you need Javascript enabled to view it .

Quality & Return Policy

Dawn’s Candy & Cake is committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

  • Non-Returnable Items include: Perishables (e.g., food items such as candy)

To return your item(s), please pack them in the original tube or box and include a copy of your receipt with the reason for return and specifically state what action you would like us to take: Exchange or Refund. COD returns will not be accepted. Returns requested for customer convenience may be subject to a 15% restocking charge. Shipping is never refunded.

Cancellations may be requested within 24 hours of order placements. Cancellations are not refunded if item has already been shipped. Returned items are subject to above return policy and shipping is not refundable.

Delivery Policy

Average Order Processing Times per Item:
Item Types Order Processing Time
In-Stock Items Usually 48 hours
Special Order 7 – 15 business days
Note: If you order a combination of In-Stock Items and Special Order, you may receive your order in multiple shipments. We will notify you.
Average Delivery Transit Times:
Delivery Method Transit Time
Standard Delivery: UPS Ground 3-7 business days after processing
2nd Day Delivery: 2 business days after processing
Overnight Delivery: 1 business day after processing
Note: Selecting 2nd day Shipping does not mean you will receive your order in 2 days. It means that after your order is processed, we will ship it via 2nd Day Service. The same applies to overnight delivery.Average delivery transit time based on orders shipping to addresses in the Continental United States.We are unable to ship to P.O. Boxes. If you need an order by a specific date, we highly suggest air shipping. Ground shipping is never guaranteed.